Mail Room 8 South
Maritime Centre
1505 Barrington Street
Halifax, Nova Scotia B3J 3K5
Telephone: 902-424-5200
Toll Free: 1-800-670-4357
Fax: 902-424-0720
Email: [email protected]
Website: novascotia.ca/sns/access/individuals/consumer-awareness.asp
Box 450
1201 Wilson Ave Station A
Toronto, Ontario M3M 1J8
Telephone: 416-326-8800
Toll Free: 1-800-889-9768
Phone (TTY): 416-229-6086
Phone (TTY) 2: 1-877-666-6545
Fax: 416-326-8665
Email: [email protected]
Website: www.ontario.ca/page/consumer-protection-ontario
Office de la protection du consommateur
450-400 Jean-Lesage Blvd Québec, Quebec G1K 8W4
Telephone: 418-643-1484
Toll Free: 1-888-672-2556
Fax: 418-528-0976
Website: www.opc.gouv.qc.ca
Consumer Services, Department of Community Services
307 Black Street Whitehorse, Yukon Y1A 2N1
Telephone: 867-667-5111
Toll Free: 1-800-661-0408 ext. 5111 Fax: 867-667-3609
Email: [email protected]
Website: www.community.gov.yk.ca/consumer/cp.html
Office of Consumer Affairs
235 Queen Street Ottawa, Ontario K1A 0H5
Telephone: 1-800-328-6189 Email: [email protected]
Website: www.ic.gc.ca/consumer
Consumers in Alberta can file a complaint against a business, or a person running a business, for an unfair business.
The CIU (Consumer Investigations Unit) investigates complaints against businesses.
The consumers can also report a rip-off anonymously through a toll free reporting hotline by calling 1-877-427-4088. Just follow the simple prompts to report a rip-ff.
The regular business hours are 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays).
The Consumer Investigations Unit handles complaints related to the following businesses:
- auctions
- cemeteries
- charitable fundraising
- collection agencies
- condominium developments
- credit reports
- door-to-door sales
- employment agencies
- energy marketing
- gift cards
- home inspections
- landlords and tenants (mobile home sites and residential tenancies)
- payday loans
- prepaid contracting
- time shares & travel clubs
- unfair trade practices
It is important to do your homework and make sure you have all the related documents like email correspondence and copies of your receipts. The list of documents can include but are not limited to the following:
- estimates, contracts or rental agreements including all attachments
- copies of any terms and conditions relevant to the transaction
- receipts, invoices, proof of payments
- cancellation or dispute letters
- e-mails and letters
- statements of account
- audio or video recordings
- all communication to and from the business
Ensure you have provided all of the details of the incident, including:
- dates and times
- addresses (identify all locations you met at)
- names of people involved
- witnesses
- your full contact information
- all known contact information for the business
After you’ve prepared your complaint form, you can submit it to the follow two processing centres:
Submit the complaint form
You can email (email is preferred), mail or fax your complaint form along with your documents to the Consumer Investigations Unit office. You can also drop it off in person.
Northern Alberta (north of Ponoka)
Email (north of Ponoka): [email protected]
Fax: 780-422-9106
Service Alberta
Consumer Investigations Unit
3rd Floor, Commerce Place
10155 102 Street
Edmonton, Alberta T5J 4L4
Southern Alberta (south of Ponoka)
Email (Ponoka and south): [email protected]
Fax: 403-297-4270
Service Alberta
Consumer Investigations Unit
301, 7015 MacLeod Trail SW
Calgary, Alberta T2H 2K6
The British High Commission in Canada maintains and develops relations between the UK and Canada through a wide range of partnerships of real value to both UK and Canada including defence, business, science and innovation, education, culture, and climate change.
The British High Commission also provides services to British nationals visiting Canada, and British Nationals living and working in Canada.
Urgent Assistance
If you’re in Canada and you need urgent help (for example, you’ve been attacked, arrested or someone has died), call +1 613 237 1530.
If you’re in the UK and worried about a British national in Canada, call 020 7008 1500.
British High Commission Ottawa
80 Elgin Street
Ottawa Ontario K1P 5K7
Canada
Tel: 613.237.1530
777 Bay Street, Suite 2800
Toronto Ontario M5G 2G2
Canada
Tel: 416.593.1290
Fax: 416.593.1229
Email: [email protected]
Opening hours
Due to security considerations, public access is by appointment only.
Telephone: 9am to 4pm Monday to Friday (excluding public holidays)
Emergency consular assistance following the death, hospitalisation, arrest, or other serious incident involving a British national is available 24 hours by calling +1 416 593 1290
In Ontario, many of your rights as a consumer are set out by the Consumer Protection Act (CPA) and other consumer protection legislation that cover the most common consumer transactions.
Whether you’re planning for a vacation, buying an appliance, signing up for a gym membership, shopping online, renovating your home or signing a wireless contract, your transaction is likely covered by a consumer protection law.
Ministry of Government and Consumer Services
Consumer Services Operations Division
77 Wellesley Street West
PO Box 450
Toronto, ON M7A 2J6
Email: [email protected]
Fax: 416-326-8665
Canada Pages is about Canada. You can find everyday local products and services or search our White Pages to find a person in Canada.
You can also find a business or resident across Canada by Reverse Lookup. You can find it with Canada Pages.